Frequently Asked Questions

Answers to all your questions

Products FAQs

Heyhae Solar Gel Nails give you a real gel manicure experience — without the salon price tag or UV lamp. Unlike press-ons that pop off or polish that chips in days, our gel strips cure under natural sunlight and last 2+ weeks with a professional finish.

Yes! Our proprietary solar gel technology activates with natural light — even on overcast days.
For best results, cure for a few minutes in direct sunlight. If it's particularly cloudy, a few extra minutes outside or a few seconds under an LED lamp can help you get that perfect cure.

With proper prep and care, your Heyhae gel nails last 2+ weeks. The key is starting with clean, oil-free nails and avoiding prolonged soaking in water.

Absolutely. Heyhae gel strips work on natural nails of all lengths, as well as nail extensions. We include two identical strip sets per pouch so you can find the perfect fit for every nail.

Yes — Heyhae Solar Gel Nails are 100% vegan, cruelty-free, and formulated to be gentle on your natural nails. Our removal process is designed to minimize damage when done correctly with our Got to Go Remover.

Everything you need for a basic application is in the pouch — including two sets of strips, a prep pad, a wooden stick and a nail file. For an extra glossy, salon-level finish, an optional gel top coat (applied with an LED lamp) can be added, but it's completely optional.

Shippping & Returns FAQs

We process orders quickly so your new nails reach you ASAP! Standard shipping takes 2–5 business days. Just a heads-up — Friday afternoon orders kick off on Monday.

Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to follow your package through USPS or UPS directly. Didn't get an email? Check your spam folder or reach out to us at hello@heyhae.co.

We process orders fast, so reach out to us immediately at hello@heyhae.co with your order number. If your order hasn't been fulfilled yet, we'll do our best to make changes. Once it's shipped, we're unable to make adjustments.

We accept returns on unused, unopened items within 15 days of delivery. If your order arrives damaged or defective, please contact us right away at hello@heyhae.co with a photo and your order number — we'll make it right.

Yes, we ship worldwide! International customers are responsible for shipping costs and any applicable import duties or taxes at delivery. Shipping times vary by destination.

Don't panic just yet! Carriers sometimes scan packages as delivered a little early. Wait 48 hours and check with neighbors or your building. If it's still missing after that, email us at hello@heyhae.co and we'll investigate with the carrier.

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